We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role
As part of the Central Operations Team, you will engage with a number of functions across the business - policy, communications, legal, marketing and customer service. You will help to develop internal policies and procedures that inform incident prevention, investigation, treatment and accountability; liaise with our support and city operations teams; and support the launch of new safety and fraud features in our app. You will set the strategy and drive innovation across the business to raise the bar on safety and fraud, while being on the forefront of implementing policies and processes for proactive safety, fraud detection, and prevention.
Additional Locations:U-SFO: USA San Francisco (1455 Market Street)
What You’ll DoDesign and create the playbook and standard operating procedures around safety, fraud, and incident management.Build productive and successful relationships with ops and functional leadership and other relevant stakeholders. You will be working collaboratively with city teams to educate and implement solutions.Manage, monitor and analyze fraud related incidents and trends, investigating suspicious activity and behavior, and identifying risks to JUMP, riders, and cities.Design, optimize, and implement process for early identification of trends and/or escalations in safety and fraud incidents and collaborate with stakeholders across the business to address in a proactive fashionAnalytics - Drive analysis on projects/experiments and use that to inform important strategic decisions that improve safety, fraud detection, and prevention.Build analytics tools and frameworks to empower operations teams with reliable sources of fraud and safety insights to drive day-to-day decisions.Set and develop best of practice standards across JUMP, and ensure maintenance and continuous improvement of these.Translate the impact of safety and fraud programs into business operations outputs and advocate for safety interventions and awareness across our operations.Recommend anti-fraud processes for changing transaction patterns and trendsParticipate in other special projects / assignments as necessary.
What You’ll Need4+ years of business consulting, investment banking, e-commerce, risk analysis and mitigation and/or crisis management.Excellent Excel and data analysis skills, SQL highly preferred.Experience with data-based decision-making, exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.Excellent organization and time management systemsClear Communicator. You are a clear and concise communicator with the ability to synthesize a lot of information quickly and highlight the key insights.Passion for safety and a drive for high performance and results.Excellent problem solving, critical thinking, analytical, and customer service skills.